Frequently Asked Questions

Everything you need to know about your scalp care journey.

When will my order ship?

All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping typically takes 3-5 business days.

What is your return policy?

We offer a 30-day return policy for all products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Are Act+Acre products safe for color-treated hair?

Yes, all of our products are formulated to be gentle and safe for color-treated, chemically treated, and keratin-treated hair.

What makes Cold Processed® technology different?

Our patented Cold Processed® method uses pressure instead of heat to preserve the essential nutrients and potency of our plant-based ingredients for maximum efficacy.

Do you ship internationally?

Currently, we ship to the United States, Canada, and select international locations. Shipping rates and delivery times vary by destination and are calculated at checkout.

Are your products vegan and cruelty-free?

Absolutely. We are committed to ethical beauty; all of our formulations are 100% vegan, cruelty-free, and Leaping Bunny certified.